Why are the hours for pick up and drop off so specific if the daycare is in operation?
People and dogs coming and going at random times can be very disruptive to the structure and daily schedules of the dogs activities such as feedings, play time and nap time. By having specific drop off and pickup hours during the day we can provide the mental and physical stimulation, structured environment, and proper obedience that our clients value.
Do you have overnight?
We do offer overnight for daily, weekly, or even long-term. Since our pricing structure is based on 12 hours, our dog boarding is called 24 hour daycare. You can have your dog stay with us for days, weeks, or months at a time! It's certainly better to be snuggling on the sofa than sitting in a kennel.
Can I bring my dog's favorite toy?
We do not allow toys, bones, beds, or any other personalized items to be brought into daycare. We have pack members that are avid chewers so we have to be very careful which toys are permitted into the daycare. We provide toys during dog daycare for our members to enjoy.
Where does my dog sleep at night during 24 Hour Daycare?
Someone always stays the night with our guests so your dog is always cared for. We have lots of dog beds for late-night snuggling. It's like having a slumber party!
Do you take all dogs?
No. Our assessments are done during a full day of daycare. It gives us a chance to fully evaluate a dog in all areas such as behavior, sociability and temperament. Only 75% are accepted.
Why are you so picky as to what dogs are accepted?
Our number one goal at Lucy's is a safe well balanced environment for all our members. We are very specific on what's acceptable behavior to keep everyone safe and happy since we are an open daycare and boarding environment.
What is your stance on puppies?
We currently have 1 spots for puppies in the 10-12 month range. Generally puppies are housebroken, socialized and require mid day feedings. All puppies must be neutered to attend. The rate for puppies is the same as 2 dogs since the attention required for puppies is far greater than a 1 year old dog. Once the dog reaches 12 months usually the rate goes to the normal rates.
How do you handle smaller dogs?
The average size of our members is 20-60 Lbs. There is no separation.
Why is there a members only, no public entry sign on the door in?
This is to keep traffic to a minimum from nearby stores and generally helps to keep it to members only. We are a private facility and don't offer any public drop in services or retail sales.
We ask that people interested in our services call us at 781 775 1450. If we don't answer we usually call back within a few hours.
Can I have a tour of the play areas?
We don't offer tours of the actual inside of the daycare areas. There are tons of photos of the areas the dogs have access to online. We also have the play areas under 24 hour surveillance and are recorded. You will be able to see your dog on the large monitor in our customer area.
Why can't I just stop by to check the place out?
We rule out 75-80% of people on the phone without the need for a disruption to the daycare.
This can be very disruptive to the normal daycare activities. We don't have someone to watch the front desk to keep our customers costs down. During non pick up and drop off times the doors are generally locked and attendants are watching the dogs.
Because of our small location and limited space we chose to give more area to the dogs over customer area which makes the reception area limited. We are very busy during the day and we are almost at capacity if you are interested in our services the best way is to call us! 781-775-1450